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REFUND POLICY

Last Updated: July 17, 2026

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At Furrific, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. This Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

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Return Eligibility

We offer a 14-day return window starting from the date your order is delivered.

To qualify for a return, items must meet the following conditions:

  • Unused and in their original condition.

  • Returned with original packaging whenever possible.

  • Free from damage caused by misuse, accidents, or normal wear and tear.

  • Accompanied by proof of purchase or order confirmation.

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For health and hygiene reasons, certain products—including opened pet grooming items, feeding accessories, pet hygiene products, or consumable items—may not be eligible for return unless they arrive damaged, defective, or incorrect.

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Damaged, Defective, or Incorrect Items

If you receive an item that is damaged during shipping, defective, or different from what you ordered, please contact us within 7 days of delivery.

To help us resolve your request as quickly as possible, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product

  • Photos of the shipping packaging (if applicable)

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Once your request has been reviewed, we will determine whether a replacement, exchange, store credit, or full refund is appropriate.

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Return Shipping Costs

If you are returning an item because you changed your mind or ordered the wrong product, you will be responsible for the return shipping costs.

If the return is due to:

  • A damaged item

  • A defective product

  • An incorrect item sent by us

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Furrific will cover the return shipping costs whenever applicable.

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Refund Process

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Your refund will be issued to your original payment method.

  • Processing times may vary depending on your bank or payment provider.

  • Shipping fees are generally non-refundable unless the return is the result of our error.

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Exchanges

If you would like to exchange an item for a different size, color, or variation (when available), please contact our customer support team.

Exchange requests are subject to product availability at the time your return is processed.

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Non-Refundable Items

Refunds or returns cannot be accepted for:

  • Items returned after the 14-day return period.

  • Products that have been used, damaged, or altered after delivery.

  • Opened consumable pet products, treats, supplements, or hygiene items unless they arrived damaged or incorrect.

  • Final sale or clearance items, where applicable.

  • Gift cards (if offered).

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Cancellations

Orders may only be canceled before they have been processed for shipment.

Once an order has entered the fulfillment process or has been shipped, it can no longer be canceled and must instead follow our standard return procedure.

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Contact Us

If you have questions about returns, exchanges, or refunds, our customer support team is happy to assist you.

Customer Support Email:
support@furrificshop.com

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We appreciate your trust in Furrific and are committed to making every shopping experience a positive one for both you and your furry companions.

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