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SHIPPING POLICY

Last Updated: July 17, 2026

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At Furrific, we are committed to delivering your pet supplies as quickly and safely as possible. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website.

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Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Please note:

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak shopping seasons, promotional events, or holidays, processing times may be slightly longer.

  • Once your order has been shipped, it cannot be modified or canceled.

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You will receive a confirmation email after placing your order, followed by a shipping confirmation email once your package has been dispatched.

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Shipping Rates

Shipping fees are calculated during checkout based on factors such as:

  • Delivery destination

  • Shipping method selected

  • Order size and weight

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Any applicable shipping charges will be displayed before you complete your purchase.

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Estimated Delivery Times

Estimated delivery times vary depending on your location and the shipping carrier.

Typical delivery estimates are:

  • Order Processing: 1–3 Business Days

  • Estimated Delivery: 7–15 Business Days

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Please note that these timeframes are estimates and are not guaranteed.

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Order Tracking

Once your order has been shipped, you will receive a tracking number via email (when available).

Tracking information may take up to 48 hours to become active after shipment.

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Delivery Information

Customers are responsible for providing complete and accurate shipping information during checkout.

Furrific is not responsible for delays or delivery issues resulting from:

  • Incorrect shipping addresses

  • Incomplete delivery information

  • Failed delivery attempts

  • Carrier-related delays

  • Severe weather conditions

  • Customs processing (for international orders)

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If a package is returned to us due to an incorrect address, additional shipping charges may apply before reshipment.

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International Shipping

International shipping may be available to select countries.

Please note:

  • Delivery times may vary depending on customs processing.

  • Customers are responsible for any customs duties, import taxes, VAT, or additional fees required by their destination country.

  • Customs regulations differ by country and are outside our control.

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Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us as soon as possible.

For damaged deliveries, please provide:

  • Your order number

  • Photos of the damaged packaging

  • Photos of the damaged product

  • A brief description of the issue

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We will work with the shipping carrier to investigate the matter and help provide an appropriate resolution whenever possible.

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Shipping Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:

  • Carrier service disruptions

  • Extreme weather

  • Customs inspections

  • High shipping volumes

  • Natural disasters

  • Public holidays

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We appreciate your patience should these situations arise.

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Contact Us

If you have any questions regarding shipping or your order status, please contact our customer support team.

Customer Support Email:
support@furrificshop.com

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We're always happy to help you and your furry companions receive your orders as smoothly as possible.

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